If you or your household watch or record any live TV, stream and watch an online TV channel, or download and watch live TV from any BBC programme on iPlayer, a TV license is required.
Are you having issues setting up a new payment account for your TV license or just looking to speak with a customer services representative on whether you actually require a TV license or if due a discount or refund or for something else?
You can call the number for TV licensing shown here.
The Telephone numbers are:
Please note that calls to 0300 numbers cost no more than calls to geographic or national numbers (01 or 02) and would usually be covered by your inclusive minutes whether from a mobile or landline.
For a faster service, choose the telephone number from the table below that best describes the reason for your call.
Are you looking to set up your new TV license account?
You can get to the exact customer's service department you require by calling the following number.
If you prefer, you can write to TV Licensing Authority directly at:
If you are contacting the TV licensing office, please be aware that their opening hours are:
Monday to Friday: 8:30 AM to 6:30 PM
Saturday: 8:30 AM to 1:00 PM (Closed during the pandemic)
If you are looking to speak with a customer service helper in the Welsh language, you can contact the Welsh number for TV licensing at:
0300 790 6042.
If you are looking to reach the telephone number for TV licensing outside their regular working hours, you can still reach them by sending in a mail through their contact form on their website by clicking here.